Lineage Logistics Customer Service Representative in North Charleston, South Carolina

Role Priorities

  • Customer Relations

  • Problem Resolution

  • Time Management

Position Summary

The Customer Service Representative performs all customer service activities including but not limited to inquiries, processing orders, and handling special service requests and complaints, in a prompt, courteous, and effective manner.

Position Responsibilities

  • Provide timely and accurate information to incoming customer order status and product knowledge requests.

  • Process customer orders/changes according to established department policies and procedures.

  • Process orders and verify inbound receipts for accuracy. Run stock reports to check for product availability and accuracy of inventory records.

  • Assure proper and timely invoicing of accounts and verify computer generated invoices.

  • Perform other related duties as assigned by Supervisor.

  • Must address customer issues and ensure effective and long-term problem resolution.

Essential Skills and Experience

  • Time Management: the ability to organize and manage multiple priorities

  • Customer service system

  • Strong customer orientation

  • Excellent interpersonal and communication skills

  • High performance teams and a strong team player

  • Commitment to company values

  • Computer proficiency

  • 10 key experience

Beneficial Skills and Experience

  • Customer service experience in warehousing, and/or logistics

  • Microsoft Word & Excel, Inventory Control system and software